Acceptable Use Policy

This policy applies to everyone using GTM Engine. It protects recipients, mailbox providers and other customers whose deliverability depends on the platform's reputation.

You may not use the Service to

• Send email to people without a lawful basis, including lists of personal addresses bought or scraped in breach of the law or of the source's terms.
• Send phishing, malware, deceptive offers, or content that is illegal, hateful, harassing or sexually explicit.
• Impersonate another person or organization, forge headers, or hide who the sender is.
• Use misleading subject lines or pretend a message is a reply to an earlier conversation when it is not.
• Ignore, delay or work around unsubscribe requests, bounces or complaints.
• Connect mailboxes you are not authorized to use, or test credentials you do not own.
• Probe, overload or attack the Service or other networks, or try to access other workspaces' data.
• Resell or share access in a way your plan does not allow.

Sending health

Accounts with sustained high bounce or complaint rates harm everyone. The Service pauses mailboxes automatically above bounce thresholds, and we may limit sending, pause campaigns or suspend workspaces whose traffic looks abusive. [Thresholds and review process to be published.]

Reporting abuse

If you received unwanted email sent through the Service, use the unsubscribe link in it, and report it through the contact form with the message headers.

Enforcement

We may remove content, pause sending, suspend or close accounts that break this policy, with or without notice depending on severity, as described in the Terms.