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GTM Engine

Terms of Service

Template — have counsel review. This document is a draft template, not legal advice and not yet in force. Bracketed fields such as [jurisdiction] must be completed and the whole text reviewed by a qualified lawyer before use.

These Terms of Service ("Terms") govern your use of GTM Engine (the "Service"), provided by [legal entity name and registered address] ("we", "us"). By creating an account or using the Service you agree to these Terms on behalf of yourself and the organization you represent ("you", "Customer").

1. Accounts and workspaces

  • You must give accurate sign-up information and confirm your email address. You are responsible for activity under your account and for keeping your credentials and second factor secure.
  • Data in the Service is organized in workspaces. Workspace owners and admins decide who has access and with which role; you are responsible for the people you invite.
  • You must be at least 18 years old and able to enter into a contract.

2. Your data

You keep all rights to the data you put into the Service, including lead and contact data, email content and mailbox connections ("Customer Data"). You grant us the rights needed to host, process and transmit Customer Data to provide the Service. Our processing of personal data in Customer Data is governed by the Data Processing Addendum.

You confirm that you have the right to use the Customer Data you upload or source through the Service, including a lawful basis for contacting the people in it.

3. Sending email

  • Email is sent from mailboxes you connect and in your name. You are the sender and are responsible for complying with the laws that apply to your messages (for example CAN-SPAM, GDPR, PECR, CASL) and with your mailbox provider's terms.
  • You must follow the Acceptable Use Policy and the Anti-spam Policy.
  • The Service processes unsubscribe requests and bounces automatically; you must not work around suppression (for example by re-importing suppressed contacts).

4. AI features

Research, qualification and writing features use third-party AI models. Output can be incomplete or wrong. The Service shows sources and lets you review and approve output; you are responsible for what you send.

5. Plans, trial and payment

  • New workspaces start with a free trial without a payment card. Plans, limits and prices are listed on the pricing page and may change with [notice period] notice for existing subscriptions.
  • Subscriptions renew automatically for the same period until cancelled. Payments are processed by our payment provider.
  • If a payment fails, the workspace keeps full access for a grace period; after it, the workspace becomes read-only (no new sends, runs or imports) until the invoice is paid. Data is not deleted because of non-payment within [retention period].
  • Credits for metered features are granted per billing cycle and do not roll over. [Refund terms].

6. Suspension

We may pause sending or suspend a workspace that violates these Terms, risks harm to other customers or to mailbox providers (for example through high bounce or complaint rates), or as required by law. Where possible we will tell you first and give you a chance to fix the issue.

7. Third-party services

The Service connects to services you choose or that we use to deliver features, such as Microsoft 365, your SMTP/IMAP provider, payment processing, AI model providers, email verification and lead sourcing providers, and your own n8n instance. Their terms apply to your use of them.

8. Availability and changes

We aim to keep the Service available and secure but do not guarantee uninterrupted operation. We may change features; we will not materially reduce the core functionality of a paid plan during a paid period without [remedy].

9. Warranties and liability

Except as expressly stated, the Service is provided "as is". [Warranty disclaimer, liability cap and exclusions to be drafted by counsel for the applicable jurisdiction.]

10. Term, termination and your data

You can cancel at any time; cancellation takes effect at the end of the current billing period. You can export your leads and other data before closing a workspace. After termination we delete Customer Data within [deletion period], except where the law requires us to keep it.

11. General

Governing law and venue: [jurisdiction]. We may update these Terms; material changes will be announced [notice period] in advance. Questions: use the contact form.